SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of KapowChic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kapowchic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Australian Dollar (AUD)
British Pound Sterling (£)
Canadian Dollar (CA$)
Euro (€)
Mexican Peso (MX$)
New Zealand Dollar (NZ$)
Russian Ruble (RUB)
Swiss Franc (CHF)
US Dollar ($)
The package arrived in good condition. It meets what it promises and is a very good product. it took a little longer than the established customer protection time, but it arrived.
Quality is good, beautiful color. Immediately I want to study, thank you)
Order the 08/02/2020 arrival on 04/03/2020. Super :)
All the bands are neatly packed. Good material.
Cool, already tried to do charging. Walked about two weeks to Moscow, the store sent on the day of the order. I advise!
Everything came quickly, the quality is good
Quality Super recommend!!
Elastic bands are excellent. Walked for a long time but because of holidays and illness. I advise you to buy
Everything is fine, no damage, really thought that it would be heavier, and so everything is OK
I'm delighted! Ordered 25.01.20 received 22.02.20 less than a month, (Kiev, Ukraine). Price 184 hryvnia for 4 pcs! :) cool, what you can choose 2-3 hard and 1-2 light, no store in Kiev so you can not buy. Only sets, from the easiest (which is not applied anywhere) to hard. The quality of these rubber bands is very good, odorless, rubber whole! God, and what colors are beautiful!!! :) Thank you very much!!! Girls, buy here, will not regret!
It came in a cute packaging and I haven’t tried them but I’m going and I can’t waittt it kinda took long to ship but what did you expect it’s cheap but good qualityyyy
Wife satisfied with the purchase. He says he'll be doing fitness at home now. We will see)))
They came in perfect condition and they work lovely. Used them to exercise my glutes tried light want enough for me so i used heavy and i instantly felt the burn. they work awsome
Good
Accurate quality, definitely recommend
Paid 12.11, sent 30.11. The parcel came to the post of Russia in the Leningrad region 27.12. Very long sent, came for a month. Packaging in the usual postal package, inside the branded transparent bag. Pink elastic band is very weak, for children or rehabilitation after injuries. If there is muscle tone, it will be weak. Lilac more elastic. There is an extraneous smell. We use for warm-up classes. Tables and types of exercises are taken on the Internet. I advise you to take a complete set for a family where there are all kinds of rubber bands. And so that they do not dry, they need to be treated with silicone for rubber, then wipe well. In a couple of weeks until we broke, then we'll see. With the store communicated on the delay of sending the goods, communicates reluctantly.
Cool rubber bands
The order came very quickly, high quality, thank you)
I like it. It works
The parcel went a little more than a month to Krasnodar! I'm very happy with the elastic bands! And I'm glad that I did not go to advertising and did not buy in Instagram)) the quality is absolutely no different, in general! Elastic bands give an excellent load when training legs, hands, buttocks, also use when riding a bicycle) I recommend everyone-take it even do not think! I cunning took one elastic band + second with a bag = it is convenient to carry and store)))