SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of KapowChic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kapowchic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Australian Dollar (AUD)
British Pound Sterling (£)
Canadian Dollar (CA$)
Euro (€)
Mexican Peso (MX$)
New Zealand Dollar (NZ$)
Russian Ruble (RUB)
Swiss Franc (CHF)
US Dollar ($)
All right, I see it as very annoying, but it's what I pay for. Of perfect rest.
The chain is cool, it came quickly, thank you to the store, very happy to buy!
I'm happy, for such a cost, just chic.
OK, b. ładny
We came on the specified date! The quality is excellent. The chain is heavy, you can wear it separately. The mounts are reliable, nothing is broken anywhere
Of the minuses-delivery of a long, one and a half months and the store mixed up the apartment, well, that I went to the post office to check for the parcel on my last name. But the jewelry itself is very beautiful and quality! Thank you seller! All jewelry ordered in this store.
The goods came quickly! Interesting decoration, the quality is good.
The product fully corresponds to the description. The parcel went on a month
Delight! very beautiful, no defects, buy one decoration get 3 options socks! I will order more in silver, delivery three weeks
Delivery fast! The quality of the jewelry itself is good, but the fasteners are suitable, you need to hold.
Just a Smart car for your money! Very, very davolna. Quality is super!!!
Easy. I hope it doesn't break up. In so all like
Amazing chains! I advise everyone! Delivery on time, packed well.
Cute set, fashion trends of the season, chain and pearls, for seasonals enough, products are light, they look good. I made measurements, keep in mind the short chain can be small, only 17 cm, on a thin neck, on me it looks like a choker, I would advise the manufacturer to add a couple of links to fit all. The order took a little more than a month.
Gorgeous! It came very quickly! Immediately to the mailbox
Amazing! Exactly the same as in the picture :) The quality is very pleased, although the Buckle seemed to me a little flimsy, but, if that, it can always be replaced in the hardware store :) I liked it very much, what does it look like! I wish the store success, I will definitely order more❤️
It's divine, beautiful, perfect. I love it are two independent pieces that are put together or separately. I personally like them a lot more together. They look beautiful. It's a very original design and the necklaces are so well finished and don't look cheap. They came super fast. (12 days). Excellent purchase.
Orders are satisfied, I recommend to buy.
In general, not bad. But the color of gold is not very beautiful. Cheap.
Cool costume jewelry! Very fast shipping! Despite the situation in China, the store worked quickly! I recommend!