SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of KapowChic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kapowchic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Australian Dollar (AUD)
British Pound Sterling (£)
Canadian Dollar (CA$)
Euro (€)
Mexican Peso (MX$)
New Zealand Dollar (NZ$)
Russian Ruble (RUB)
Swiss Franc (CHF)
US Dollar ($)
Good earrings, beautiful, heavy by the way
Are cute, but took 1 month and a half to get
Very pretty
Took a while but it’s okay. It’s kinda heavy, but very pretty. Also very large. No missing crystals, I recommend
As in description
it took some time but they are so beautifull that it was super worth it !!
Very beautiful earrings, delivery fast, the goods correspond to the description, satisfied
Very beautiful earrings, came to St. Petersburg for 2 weeks in the total parcel, I will order more
Thank you, it's okay! Moderately heavy, do not interfere, but strongly flip))
wow, i love them, pretty heavy and looks amazing
Absolutely gorgeous and arrived to California very quickly
These are soooo worth every cent! All rhinestones are intact. No broken attachments and look just like the photo. The only thing I wish they had were earring backs to hold them on but you can always use ones from another pair you own or wear without. 100/100
Excellent earrings, very beautiful, as in the photo! The quality of casting is not straight luxurious, but will go-roughness can be seen only near (I took pliers and corrected everything ugly, it's not difficult). But I'm a little ashamed, the earrings came much later than the term of protection of the buyer, I already had time to open a dispute and return the money :( sorry, so it turned out, Justice for the sake of I ordered in late November, came in February
Very beautiful earrings. The only thing is heavy, a little stretch the lobe, so wear quite uncomfortable. But this is the discomfort that you can endure for the sake of beauty✊
I really love the earrings. It suits my boho team and looked good in my prenup
Chic. Not heavy
Beautiful and arrived in three weeks , love these a bit of weight to them but not too much and the color is beautiful
Item arrived very fast and exactly like the picture. Excellent store and will definitely buy again soon.