SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of KapowChic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kapowchic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Australian Dollar (AUD)
British Pound Sterling (£)
Canadian Dollar (CA$)
Euro (€)
Mexican Peso (MX$)
New Zealand Dollar (NZ$)
Russian Ruble (RUB)
Swiss Franc (CHF)
US Dollar ($)
All as in the description, because of the new year waited for a long time to send, but as the parcel came quickly, the store responded to SMS
The best store! Highly recommend !
Everything is fine. Fast shipping
Received, everything is fine!!!
Very good for the money, helps alleviate those tight muscles
Excellent balls, solid and like durable
Very good /quality/price Lack a bit of stiffness they difform a bit which slow down the rolling process.
Order from 11 11 19 received 20 01 20 quality at the height of the foam durable very light damage no advise to buy in this store!
That's the second time i bought it from the store, forat was for Christmas present this one for me Great quality
The goods went to Krasnoyarsk for 3 weeks. In principle, this is very fast :) The orchid is quite firm as professional and the size is the same. Exactly what I wanted. Thank you very much
I order for the second time, I use them in work, very good! Order comes quickly, no more than 2 weeks to Yekaterinburg
Excellent quality goods, I hope will serve for a long time.
Quality is good, but big is not very convenient.
The product came very quickly, full set. lying on the back feel how the dots are worked out, thank you!
Came for 10 days in Krasnodar. I use constantly, especially the ball. The thing is cool, the foam material is quite durable, it does not crumble. Slightly slides on the stool and wall, would be rubber would be more convenient. the ball can get any trigger and roll (and hurt and nice) and The Big Bob is the most useless I think. everything licked on German, but there the price is cloudless, and the material is like the same. shorter store thanks!
Tracked to Novokuznetsk, reached in 2 weeks. Good massager
Good
The item is good, delivered very quickly, tracked, thank you
Came in less than 2 weeks! Great! Dense! For this amount in the store buy only one!
Norms